Prepaid Phone Card FAQ's

Who Buys Prepaid Phone Cards?

Prepaid phone cards are very popular among tourists and business travelers, students living away from home, and customers who want to manage their long distance expenditures.

What are Ready-to-Buy cards?

We have hundreds of attractive award-winning card designs to choose from. Ready-to-Buy cards come in $5, $10 and $20 denominations.

What are Customized Cards?

Customize the card images in order to promote yourself, your business or your organization. Simply select a denomination and add your company logo, brand, image or marketing message – you can even customize a welcome or product promotional message to be heard by recipients every time they make a call! You can either provide your own artwork or our in-house graphic designers will work with you to design a new card.

What are Promotional Cards?

Promotional cards are prepaid long distance phone cards for your business to give away to employees, customers and prospects. The card recipients get free minutes (you choose the amount or denomination) and can call anywhere in North America.

What makes a Custom Phone Card such a great Promotional item?

Custom phone cards have a monetary value and are becoming the primary method of making inexpensive long distance calls. Custom cards are the ultimate business card. They are small and lightweight – they don’t take up much storage space, can be slipped into wallets or inexpensively mailed to clients. With your company logo on the cards and a customized promotional greeting, you are promoting your organization every time a call is made.

When will the Prepaid Phone Card Expire?

The expiration date on our phone cards varies. Standard expiration dates range from six months to two years. Please check with your Prepaid Card Representative for more information.

Is there a minimum order quantity?

Wholesale, promotional or customized phone calling cards are available in quantities over 100.

What are the business hours of your customer service?

Navigata is staffed with customer and tech support 24 hours a day, 7 days a week.

How do you keep your rates so low?

Navigata has its own proprietary global network, which enables us to get the lowest rates and best connection quality to anywhere in the world.

Who does the design & artwork on private label cards?

Most clients provide their own camera-ready artwork for their custom prepaid phone cards. However, if this resource is not available for a customer, we will gladly assist with the creation and design.

When ordering Custom Phone Cards, what timeframe can I expect?

Standard delivery is 10 – 15 business days from approval of proof.

Is it possible to record a Custom Greeting or Welcome Message?

Yes, a professional talent in a sound studio records the customized greeting. All you need to do is provide us with a 5 - 7 second script. You can use the welcome message for a variety of purposes such as promoting your company name or your products.

Do you have any alternative ways of payment for the cards?

Yes, please contact us for details.

Is there a volume discount?

Yes, please contact your Prepaid Card Representative for details.

Are all companies' phone cards the same?

No, Phone cards & services vary widely from company to company. When shopping for phone cards, be sure to consider the following:

  • Make sure you get a turn-key custom phone card solution from start to finish.
  • The firm should be able to offer you a high-resolution digital printing process.
  • The long distance providers behind the custom phone cards need to be reputable.
  • Double-check that a custom audio greeting is heard on every call.
  • When searching for a reputable supplier for custom phone cards, you should ask how long the supplier has been selling custom prepaid phone cards for and whether they are a manufacturer or broker.
  • You also need to find out if the custom phone cards have connection fees, surcharges, maintenance fees, taxes, and other "hidden charges" that will reduce the calling time.

Who can I contact to place an order or for more information?

Please contact your Prepaid Card Representative at 1.877.536.7503 for further details.